Privacy Policy

Crawl Space Doctors (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to callcrawlspacedoctors.com and to the forms, calls, and text messages you use to contact us.

Information we collect

• Information you provide. When you request a free inspection, request a quote, call, text, or fill out a form, we collect your name, phone number, email address, service address or ZIP code, and any details you share about your home or crawl space.
• Information collected automatically. When you visit our website we may collect your IP address, device and browser type, pages viewed, and referring source through cookies and similar technologies.
• Advertising and analytics data. We use tools such as Google Analytics, Google Ads, and the Meta (Facebook and Instagram) pixel to understand how our ads and site perform. These tools may set cookies and collect usage data.

How we use your information

• To schedule and provide crawl space inspections and services you request.
• To contact you by phone, text message, or email about your request, your appointment, and your project.
• To respond to questions and provide customer support.
• To improve our website, services, and advertising.
• To comply with legal obligations.

Text messaging (SMS)

When you provide your phone number and request contact, you consent to receive calls and text messages from Crawl Space Doctors about your inspection, quote, or service, including through automated technology. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of text messages at any time, or reply HELP for help. Consent to receive marketing texts is not a condition of purchase. Mobile information will not be shared with third parties for their own marketing purposes.

How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (for example, our CRM, scheduling, call tracking, hosting, and email providers), only to perform services for us.
• Advertising and analytics partners such as Google and Meta, to measure and improve advertising. You can control ad personalization in your Google and Meta account settings.
• Legal and safety reasons, when required by law or to protect our rights, property, or safety.

Cookies and your choices

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly without cookies. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and you can adjust ad settings at google.com/settings/ads and in your Meta ad preferences.

Data retention

We keep your information for as long as needed to provide our services and for legitimate business or legal purposes. When it is no longer needed, we securely delete or de-identify it.

Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third-party links

Our website may link to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

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